COREUCX unifies Voice, Video, Email, Live Chat, SMS and every social inbox into a single Omnichannel Workspace - with AI Agents that greet, understand, resolve, and hand off to your team without dropping context.
Stop juggling ten tools. Voice and Video calls, Live Chat, Email, SMS and social DMs all land in a single queue, routed to the right agent by skill - with full customer history attached, no matter where the conversation started.
Agents work every channel from a single console - live transcript, customer history, AI summaries and call controls side by side. No tab-switching, no copy-paste, no lost context.
Each AI Agent greets the customer, understands intent, resolves what it can, and routes the rest. When a human takes over, the AI stays on silently and steps back in if needed.
With Personal Assistant mode, the AI joins the human conversation as a silent participant. If the agent ends the chat or drops unexpectedly, the AI re-engages your customer instantly: "Are you all set, or shall I connect you with someone else?"
Drag channels, AI agents, IVRs, conditions and playback onto a canvas, wire them together, and route each interaction to the right inbox - no code, no waiting on engineering.
Connect a channel in minutes. Every one shares the same routing, AI Agents, transcripts, analytics and compliance - no per-channel silos.
Already have carrier contracts? Connect your existing SIP trunks, numbers and messaging accounts. COREUCX layers AI Agents and the unified workspace on top, no porting or lock-in required.
COREUCX ships with a built-in CRM - a full client tree of Organisations, Companies, Departments, Contacts and Services, plus Deals and Tickets - so the complete customer record sits right beside the live call or chat.
The moment a call rings or a message lands, COREUCX surfaces the full contact - every past interaction across every channel, plus open deals and tickets - so your team (and your AI Agents) always have context.
Every contact, company, past conversation and note in one timeline - surfaced automatically the moment a call or message comes in, across every channel.
Track opportunities and support cases natively. AI Agents can create, update and route tickets and log deal activity mid-conversation via tools.
Organisations → Companies → Departments → Contacts → Services. Every ticket and deal rolls up the tree, so live counts and context are always in view.
Native, bi-directional integrations with the CRMs, helpdesks and productivity suites your team relies on - set up in minutes from the portal. Two-way sync keeps contacts, activities and outcomes consistent between COREUCX and your existing CRM, so there's no copy-paste and no stale data.
Built-in team messaging - channels, direct messages and one-click audio, video and screen-share - so agents can pull in a supervisor or specialist without ever leaving the conversation.
Supervisors get a live view of every agent and conversation - listen in silently, whisper advice only the agent hears, or barge into a call. Plus realtime health for every channel and AI provider.
COREUCX runs on a FreeSwitch core inside Kubernetes, with each agent isolated in its own lightweight container. Calls never drop, no NAT and Firewall issues. Build by our creative team to help you manage your business.
Battle-tested SIP/voice engine handles inbound and outbound at carrier scale, with DIDs, IVRs, Queues and Conditions.
One container per agent. A warm pool auto-scales with load and self-heals - a single crash never affects more than one conversation.
On-demand connections to realtime voice and language models, with pluggable providers per agent type and native observability.
Start free, scale per seat. Pay only for the channels and AI minutes you use - no hidden setup fees, no lock-in.
Spin up your workspace, connect your first channel, and put an AI Agent on the line today. No credit card to start.